After you create a support request for Behave Pro, our team will respond within 24 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day. Hindsight Software will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond our control.

Support channels

Support can be requested by emailing team@hindsightsoftware.com or starting a conversation using the conversation widget on the bottom right-hand corner of our website or from within the Product.

When starting a conversation from our website please include your email address if requested. This will allow us to contact you if you are no longer on our website or not logged into Behave Pro Cloud.


Business hours and response time

Hindsight’s business hours are from 8:30am to 5:30pm (London/UK time), Monday through Friday. Our office is closed on national holidays listed on this calendar for the United Kingdom. All requests are answered within 24 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our enterprise customers and any critical issues.

 

What’s included in our support

Support does not include:

  • Telephone support

  • Training in Behave Pro, Behaviour Driven Development or Jira

  • Support for Jira configurations not related to Behave Pro

  • Support in any language other than English

Support includes:

  • Assistance with configuring Behave Pro Cloud

  • Guidelines and best practices on Behave Pro

  • Help with troubleshooting problems with Behave Pro